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Terms and Conditions

These points are included in the full terms below. We've highlighted the most important points that we want you to consider and be aware of here:

By subscribing to Daana’s Pantry you are agreeing to all conditions set out below.

SUBSCRIPTION SERVICES

Daana’s Pantry is a subscription service. We deliver until you tell us not to.
You can adjust your subscription at any time. There is no minimum term.
The cut-off time for subscription adjustments (pauses, cancellations, order restarts, address and box type changes) is the week prior to your next delivery.

WEEKLY ORDER PROCESS

We will send you up to 3 reminders during the week to place your order by the cut off times. , currently Friday 9.30pm AEST Canberra time, for your next delivery, currently the delivery schedule slots are for Monday evening and Tuesday mornings.

Updates to your weekly meal choices must be submitted by the cut-off time. If you do not place your order by the relevant weekly Order Cut-Off times, Daana’s Pantry reserves the right choose the best suited meals for your plan for you. You will then receive a box best suited to your Meal Plan the following week.

DELIVERY OF GOODS

You must live in our delivery area to subscribe and order.
Please take care when specifying your delivery address as refunds will not be given if you enter an address incorrectly.

Delivery windows vary by location. If you will not be at the delivery address please make an alternative arrangement and leave specific delivery instructions on the checkout page for our drivers to follow.

Ownership of the products will transfer to you once we have delivered in accordance with your delivery instructions.

We cannot commit to a smaller delivery window. We will try to accommodate but cannot guarantee special requests.

If a re-delivery is required at an alternative time through no fault of Daana’s Pantry or our logistics partners an additional fee of $15 may be charged.

Delivery fees apply unless otherwise stated or made free as special promotional offer.

PRODUCT CUSTOMISATION

Unless otherwise stated on the product page of the website, we’re not able to customise individual meals based on preference, dietary requirements, or personal likes and dislikes.

Customers are required to make their selections carefully, fully noting the details of ingredients, allergens and other information described in each meal kit recipe or ready meals information.

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern www.daanaspantry.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to www.daanaspantry.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and www.daanaspantry.com.au’s rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential pre-condition to you using our website that you agree and accept that www.daanaspantry.com.auis not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), www.daanaspantry.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

SUBSCRIPTION SERVICES

When you place an Order for a subscription Product you enter into an agreement to receive the Product on an ongoing basis. You will be charged for your initial order upon completing the initial transaction on the site.
Subsequent recurring orders will be charged following the relevant weekly Order Cut-Off, without further authorisation from you, unless you have cancelled or otherwise modified your subscription or delivery preferences as outlined in these Terms and Conditions.

If you do not place your order by the relevant weekly Order Cut-Off times, Daana’s Pantry reserves the right choose the best suited meals for your plan for you. You will then receive a box best suited to your Meal Plan the following week.

By subscribing to the Services, you are agreeing to receive our Product on a recurring basis for an indefinite period until cancelled by you or us as set out in these Terms and Conditions. The subscription amount and billing interval are set out on the checkout page, confirmation correspondence, and the My Account login area of the Site.

You can cancel, pause, and otherwise amend your subscription at any time without the need to receive further Products from us provided that your adjustment requests a week prior to your next delivery schedule. You will not be charged a cancellation fee. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription.

SUBSCRIPTION MANAGEMENT

There is no minimum contract term.

Subscription cancellation and adjustment requests must be received by a week prior to your next delivery schedule and can be made via phone, email, chat, and online and app based online account management.

The cut-off for subscription adjustments (including pauses, cancellations, order restarts, address and box type changes) You will be liable for all orders in the upcoming 7-day period that you had committed to at order cut-off.

You may cancel an Order at any time after first placing an Order visiting daanaspantry.com.au/contact-us provided it is prior to the relevant weekly Order Cut-Off. If you cancel an Order after the Order cut-off for the upcoming delivery week, we have no obligation to cancel an Order and/or refund you any money.
The refund policy does not apply to Products which by their nature are not suitable for return or spoil quickly. This is especially true for perishable foods, such as those provided by us.

DELIVERY OF GOODS

Daana’s Pantry’s physical goods may be delivered by an employee or Daana’s Pantry or its associates, Australia Post and/or other reputable courier companies.

We only deliver to addresses within the Service Areas determined by Daana’s Pantry, and is subject to change solely at the discretion of Daana’s Pantry www.daanaspantry.com.au.

Depending on the location or the time of the delivery a fee may apply. This will be communicated at the point that you place your initial Order.

If we implement or make change in delivery fee for an existing Service, we will advise you 14 days before the fee becomes effective so that you will have the opportunity to cancel any future orders before the fee is effective.

During the ordering process, you must select a date/delivery window for us to deliver the Order to you. You agree to provide us with complete and accurate information that we ask you to provide to enable us to fulfil an Order.

We will aim to deliver during the window that you select. However, if an event occurs that is beyond our control, then we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of the delay as soon as reasonably possible.

We will deliver the Products to the front door of your nominated delivery address (Delivery Address). You must make all appropriate arrangements to assist and allow us to deliver the Products, including ensuring safe access and obtaining any prior security or other approvals which may apply to the Delivery Address.
We will always abide by all ACT government’s Public Health directives and will deliver through COVID Safe Contactless Delivery Practices. Daana’s Pantry reserve the right to refuse to follow any delivery instructions made by customers that contradict COVID safe practices and public health directives.

We may require the person accepting the delivery of the Products to provide us with proof of that person's identity (including photographic identification) and, where relevant, age.

Please take care when placing your Order. We accept no liability or responsibility for incorrectly placed Orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or which you fail to supply.

If you will not be at the delivery address at the expected delivery time, we recommend you nominate a cool safe place for delivery of the Products. If you do not provide a specific place for delivery, we will leave the Products at your front door. If you advise us of any specific delivery instructions in an Order, we will endeavour to comply with these instructions to the extent reasonably within our control.

You will be responsible for an Order from the time we deliver the Products in accordance with your instructions. We accept no liability or responsibility for any Product once the Product has been delivered to you.

You understand that we may need to change your delivery date and window from time to time. We will notify you as soon as reasonably possible if your delivery date and window changes for any reason.

Digital goods such as Gift Cards are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

RISK AND TITLE

The Products will be at your risk from the time of delivery to the Delivery Address or in accordance with your delivery instructions.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

PRODUCT CUSTOMISATION

Unless otherwise stated on the product page of the website, we’re not able to customise individual meals based on preference, dietary requirements, or your personal likes and dislikes!

Customers are required to make their selections carefully, fully noting the details of ingredients, allergens and other information described in each meal kit recipe or ready meals information.

VOUCHERS AND GIFT CARDS

We may offer discount promotions and other types of vouchers (Voucher) which require activation by email application in order for the holder to commence delivery of Products through a Service.

If paid for as in a Gift Card, the Gift Card/Voucher is deemed to have been sold at the time of payment for it. These Terms and Conditions will become applicable as between us and the holder of the Voucher (Holder) when the Holder redeems the Gift Card/Voucher by applying for a Service to commence.
A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed, resold or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.
A Voucher is only valid on the Holder’s first Product purchase. Only one Voucher is allowed to be applied per order. A Voucher may not be used in conjunction with any other offer or credit, vouchers are always applied to an order before any credits in a customers account.

We reserve the right to withdraw or cancel any Voucher (other than a paid for gift card) for any reason at any time.

Vouchers may only be redeemed through the Site and not through any other website or method of communication. To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these Terms and Conditions and any special conditions attached to the Voucher.

Any credits or discounts attached to vouchers apply to the price of the products order only and not to delivery charges (unless otherwise specified) or any surcharge meals.

Vouchers and Customer credits deriving from any Customer referral program are not valid if used inappropriately, such as being published on deal sites or bargain sites. We reserve the right to cancel any suspicious codes and delete credits from the sharer’s account if we become aware of inappropriate use.

OUR RETURNS AND REFUNDS POLICY

Daana’s Pantry www.daanaspantry.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
If you have cancelled an Order in accordance with our terms laid out under Subscription Management, we will process any refund due to you within 14 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges.

Our Products come with guarantees that cannot be excluded under the Australia Consumer Guarantees Act 1993 (the CGA). If you consider that any Products sent to you are damaged, or defective or fail to comply with any guarantees in the CGA, you can notify us, and we will examine the received digital or physical evidence of the defective Product and will notify you of the outcome via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.
If you seek a refund for any other reason, you can request a refund, visit daanaspantry.com.au/contact-us and we will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Please take care when specifying your delivery address as refunds will not be provided for if you enter an address incorrectly.

All refunds are made at the discretion of Daana’s Pantry

www.daanaspantry.com.au.

LINKS TO OTHER WEBSITES

Daana’s Pantry www.daanaspantry.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between www.daanaspantry.com.au and the owners of those websites. www.daanaspantry.com.au takes no responsibility for any of the content found on the linked websites.

www.daanaspantry.com.au’s website may contain information or advertisements provided by third parties for which www.daanaspantry.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMER

To the fullest extent permitted by law, www.daanaspantry.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. www.daanaspantry.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of www.daanaspantry.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

YOUR PRIVACY

At www.daanaspantry.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. www.daanaspantry.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

DISCLOSURE OF INFORMATION

www.daanaspantry.com.au may be required, in certain circumstances, to disclose information in good faith and where www.daanaspantry.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of www.daanaspantry.com.au. www.daanaspantry.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then www.daanaspantry.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. www.daanaspantry.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

www.daanaspantry.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and www.daanaspantry.com.au concerning your use and access to www.daanaspantry.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

DISCLAIMER AND LIMITATION OF LIABILITY

The following paragraphs exclude or limit our liability for your use of the Site. They all apply so far as the law permits

While we have taken reasonable steps to ensure the accuracy, currency, availability and completeness of the information contained on the Site, that information is provided in good faith and on an “as is“ and “as available“ basis and we do not make any representation or warranty of any kind, whether express or implied, as to the reliability of the information.

You acknowledge that the Products displayed on the Site are not an exact sample and are indicative only and that the Products you receive may vary from those displayed according to seasonal availability.

To the extent permitted by law, we do not represent or warrant that the Site will be available at all times, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system.

You must take your own precautions to ensure that the process which you employ for accessing the Site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system or any other computer system.

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

The collection, use and disclosure of your personal information is also subject to our Privacy Policy.

To the extent permitted by law, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of, attempted use of, or inability to use the Site or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through the Site.

To the extent permitted by law:
(a) our total aggregate liability in connection with these Terms and Conditions is limited, at our option, to:
(i) In the case of the supply of Products:
(A) replacement or resupply of the Products; or
(B)the cost of replacing or resupplying the Products;
(ii) In the case of the supply of Services:
(A) supplying the relevant Services again; or
(B) the cost of supplying the relevant Services again, and;
(b) in any event, will not exceed the fees paid by you to us under the relevant Order.

To the extent permitted by law, under no circumstances will we be liable for any loss of profit, loss of revenue, loss of contract, loss of business opportunity, loss of reputation, loss of data or any indirect or consequential loss arising in connection with these Terms and Conditions or the Services.

Nothing in these Terms and Conditions is intended to limit your rights as a consumer under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

JURISDICTION

This agreement and this website are subject to the laws of ACT and Australia. If there is a dispute between you and www.daanaspantry.com.au that results in litigation then you must submit to the jurisdiction of the courts of ACT.